Key information

🔎 Fund Overview

TTEC Holdings, Inc. is a global customer experience (CX) technology and services company for artificial intelligence (AI)-enabled digital CX solutions. Its segments include TTEC Digital and TTEC Engage. TTEC Digital segment is a CX technology and service provider and is focused on the intersection of Contact Center as a Service (CCaaS), customer relationship management, and AI and analytics. It creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise-based CX technologies, and creates proprietary IP to support industry specific and custom client needs. TTEC Engage segment provides the digitally enabled CX operational and managed services to support large, complex enterprise clients’ end-to-end customer interactions at scale across the world. It delivers data-driven omnichannel customer care, customer acquisition, growth, and retention services, tech support, fraud mitigation and back-office solutions.