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Why can't I see my deposit / transfer on Pearler?

Why can't I see my deposit / transfer on Pearler?

help article author
Cathy Sun

Updated over 1 year ago

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Generally speaking, deposits made into Pearler using PayID or deposits using OSKO technology should come through instantly. However, some banks tend to change the method of delivery for some payments, depending on how each bank deals with these types of transactions as part of their fraud prevention measures.

It is not uncommon to see hold-ups on one instant payment and not on another from the same bank as part of their fraud prevention measures. If it has been over 48 hours since making the payment, please reach out to your bank for further details as there may be outstanding actions required to be completed.

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Or, for general queries, please email us at help@pearler.com or call us at (02) 5747 4747 during business hours (Monday–Friday 9am–5pm).